How long will my order take?

Orders typically leave our hands within 48 hours. After that, delivery usually takes 7-12 days. During busy seasons or new drops, please allow a little extra time.

How can I track my order?

Once your order ships, you'll receive a tracking link in your email. If you need help finding it, reach out at Support@SLOWSMKD.com

What size should I order?

We consider our apparel to be "streetwear fit" which means they will usually run a little larger than you're used to. If you're still unsure, check the size guide on the product page before ordering. Your favorite tee is a good starting point: imagine it fitting looser than normal and not as conformed to your body. Still unsure? Email us at Support@SLOWSMKD.com, and we’ll help you out.

How should I care for my SLOW SMKD gear?

Follow the care label on your garment first. For printed apparel, washing inside out in COOL/COLD water and avoiding high dryer heat can help keep it looking good. Save the heat for the smoker.

Can I return or exchange an item?

Because all of our apparel is printed on demand for every order it generally means we don't accept returns, exchanges, or refunds for disliking the fitment or look. We certainly accept returns, exchanges, and refunds for misprinted, damaged, and lost/stolen packages. We want you to be happy with your purchase and seek an outcome that makes everyone happy. Feel free to email us at Support@SLOWSMKD.com to speak with us directly about any issue.

What if my order arrives damaged or I receive the wrong item?

Email Support@SLOWSMKD.com with your order number, a short description of the issue, and clear photos of what arrived so we can review it and help with the next steps.

Can I change or cancel my order?

Contact customer support as soon as possible with your order number and the change you need. All orders are held for 48 hours before production to allow for changes and or cancellations. Changes aren’t guaranteed once an order is being processed.

How do I get in touch?

Send us a note at Support@SLOWSMKD.com . Include your order number if you’re asking about a purchase so we can get to the good part: helping you.